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Frequently Asked Questions

What is Talk2One?

The Talk2One service has been developed to enable at risk members of our community to keep in touch with friends, family and information. Using a central voice mail system to keep connected to groups or individuals removes the reliance on home/cell phones, the internet or printed material.

Members are empowered to control their own communications and the role of responsibility is reversed for social service agencies.  When a message is left on the Talk2One system and the member is empowered to collect their own messages.

What do you provide?

Members receive a personalized voice mail box accessible from any phone that will never be “cut off”. Every month members are entitled to 60 minutes of free talk time anywhere in North America and they have access to community information and support services on demand.

Members personal communications and messages are sent to a secure voicemail box that is used exclusively by them.

I already have a phone, can I use this service?

Many members have a phone but are not always able to afford the voice mail costs that go with it, or they can’t keep up the payments. Talk2One ensures a consistent phone number for all members that will never be “cut off”.

What are an agencies obligations?

Case workers are responsible for handing out the registration cards for new member to compelte the online registration process. Agencies that so choose may provide information over the system that members may need to make informed decisions that affect their lives. The content of the information provided should be timely, accurate and actionable.

How secure is member information?

All information including names, addresses, education levels, age range, gender, and other personal details are used strictly to administer the system and produce reports on trends and usage. This information is not used to identify individual members and cannot be used by any outside party except authorized social agencies or research organizations and complies with the Freedom of Information and Protection of Privacy Act.